About Us


Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.  

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. 

Meet the Surface Experts Franchising Team

Jacob Grady – CEO

At Surface Experts, Jacob takes the successes and mistakes he made while starting and running two businesses in Bogota, Colombia and Portland, OR and using them to build a healthy model.  He works hand-in-hand with franchise owners to achieve their goals and build their businesses. 

Born and raised in the Pacific Northwest, Jacob and his wife Catherine love the outdoors and are often on a river or a mountain.  Their two children have taken up their love for the outdoors in fishing and foraging for berries.  Jacob has a passion for entrepreneurs and helping start businesses.  Whether in Rwanda, Colombia or around the USA, helping small businesses thrive is what drives him.

Otis Laney – Director of Technical Training & Development

Otis spent over 4 years as a surface repair technician learning about various surfaces and processes for repairing them.  He now trains and supports Surface Experts technicians as they learn our proprietary repair process. Otis is also involved in developing repair techniques for new surface types.  He finds great satisfaction in seeing technicians solve problems and find solutions to challenging repairs.

Otis loves spending time with my family, fishing, and the outdoors.

 

Erin Oranen – Director of Sales

Before joining Surface Experts, she spent much of her career in sales and sales coaching with the Southwestern Family of Companies. During her 10-year residence in Portland, OR, she had the privilege of working for Nike, Inc recruiting marketing and advertising masterminds. She loves the psychology behind relational sales, a technique that has served her greatly, and something she truly enjoys sharing with our teams as they grow their businesses.

Erin enjoys being active, creating yummy things in the kitchen, adventuring outdoors and spending time with the people she loves. She lives in Spokane, WA with her husband and two children, ages 9 and 12. She loves connecting with people on all things including (but not limited to): life, goals, personal development, food, adventure, podcasts, books and more!

Kathryn Pearson – Support Center Manager

Kathryn is originally from Alabama and moved to Spokane over 14 years ago. Before joining Surface Experts, she owned a successful local dance studio for 10 years in Spokane. As a former small business owner, Kathryn is excited to bring her experiences as an entrepreneur and knowledge in accounting, management, marketing, and customer service to the Surface Experts team. She really enjoys working with our franchisees, supporting them as they grow their businesses, and helping them succeed.

Kathryn enjoys hiking, kayaking, spending time with her boys, ages 8, 9, and 10, and going to music festivals with her husband. As a family they enjoy cooking, traveling, and watching SEC football (Roll Tide). Kathryn loves meeting new people and enjoys working with everyone at the Support Center, our franchisees, sales reps, and technicians, and all of our customers.

Greg Hess – Controller

In his free time Greg enjoys an eclectic mix of activities such as: gardening, tinkering on various DIY projects, learning, volunteering, and making lists, among other things.

Prior to joining Surface Experts Greg enjoyed a long career in the digital market research industry. He brings skills ranging from accounting to technology to customer service. Greg is excited to be part of a team working to save its customers money and help the environment by reducing waste.

Nicole Mullins – Support Center Lead

Nicole M. is the Surface Experts Support Lead. She oversees the support center’s intake of customer calls, as well as assisting the franchises with scheduling and other needs. Nicole has been in the customer service field for the last five years. She strives for customer satisfaction, which has created a customer-centric atmosphere. This has helped her build a happy environment for our customers.

Nicole loves spending her time playing with her two beautiful children and will never turn down an iced caramel macchiato!

 

Megan Lindsay – Support Center Rep.

Currently studying for her masters as a Graduate Assistant coach/sports chaplain for Whitworth Women’s Lacrosse. Megan enjoys reading books on ascetical theology, camping, and playing soccer. Before becoming a customer support specialist, she worked part-time in sales for companies like Lush Cosmetics, Athleta, and Big 5. She enjoys coming alongside others to meet their needs and find what they are looking for. Megan also finds enjoyment in seeing people learn new skills and discover their own grit when facing challenges.

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